Living at Rosewood
FAQ
Frequently Asked Questions:
What does it cost to live at Rosewood?
May I have tray service?
May I have a guest for a meal?
Where do I sit when having a meal?
What do I wear to meals?
May I keep food in my room?
How do I address my likes and dislikes?
Furnishings - What can I bring?
Where do I Smoke?
When is my laundry done?
What do I do if my clothing is misplaced?
Is alcohol allowed?
May I bring a pet?
What are the visiting hours?
Where do visitors park?
Is there a phone I can use, if I do not have one in my room?
Where is the Resident and Family Information Board?
May staff witness legal documents?
Am I allowed to give gifts to staff or volunteers?
May staff purchase or sell goods or services to Residents?
Where do I drop off or pick up mail?
Can I access email?
What happens if I take a vacation or go to the hospital?
I'd like to give a gift to the staff. Is this appropriate?
What does it cost to live at Rosewood?
May I have tray service?The rent you pay is determined by your taxable income and is done at the time of your assessment. If you are unsure of your rate, please contact the Accounting Office. Rents are due on the first of the month and payable by either pre-authorized debit or post dated cheques. The rents are reviewed and determined by the Ministry of Health every three months. Rent receipts for income tax purposes may be picked up in February.
May I have a guest for a meal?Tray service is provided when a resident becomes ill and is unable to come to the dining room or at the nurse’s discretion.
Guests may either bring in a meal or cook a meal in the resident kitchen.
The meal will be served in either the resident kitchen or the main lounge. Please order dinner before 10:00 am and supper before 4:00 pm. The cost is $4.00 for lunch and $6.00 for dinner. This cost will be charged to your trust/comfort account.
Occasionally, a meal may be ordered from the menu for a guest. This is intended for an out of town visitor or a special occasion. We are unable to regularly provide meals for guests.
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Where do I sit when having a meal?
What do I wear to meals?For residents in the main building, a seat and a table number will be assigned in the dining room on first or second floor.
Residents may sit anywhere in the dining room at tea times.
Special Care Unit residents may sit where they choose.
House coats and slippers are allowed at breakfast.
We ask that residents be fully dressed at all other meals.
Small quantities of non-perishable foods may be kept in your room in air tight containers. Refrigerated items must be stored in the resident kitchen. Please make sure you have your name and date on these items. (Fridges are not permitted in resident rooms.)
Thermoses can be filled with hot water at meal times.
How do I address my likes and dislikes?
The Manager of Support Service meets with all new residents to discuss individual likes and dislikes.
As part of the Resident council residents can volunteer to participate on the food committee. This committee meets monthly with the Support Service Manager to discuss the menu and dining service, sample new items, and plan special event menus. You may voice your concerns or compliments through this committee.
Furnishings - What can I bring?
You may bring your own easy chair, t.v. and stand, radio, clock, pictures for the wall, a few knick-knacks, one other small piece of furniture, and a non-skid, washable rug. When bringing items in please take into consideration the size of the room. Storage is limited, therefore, we are unable to store any furniture.
Smoking inside the building is not permitted. Please smoke in the designated outdoor area. Please put cigarette butts in ashtrays provided. If smoking becomes a hazard, cigarettes will be kept at the nurses station and the resident will be supervised when smoking.
Laundry for the 1st and 2nd floor (main building) will be picked up weekly by staff, on your scheduled bath day and returned the following day. Please place soiled clothing in mesh laundry bags, hanging inside your bathroom door. If family members wish to do resident's laundry please post a sign on the closet door.
For the Special Care Unit, laundry is done as needed.
What do I do if my clothing is misplaced?
If you have ‘lost’ an article of clothing, please check with the laundry department or the Head Housekeeper. A lost and found rack is set out every Friday in the main recreation area. If you identify an item belonging to you, take it to the laundry to be labeled. Unmarked/unclaimed items will be kept for 6 months and then donated to a charity.
Yes, providing your doctor agrees.
Based on the circumstances, approval may be granted at the Administrator's discretion. Rosewood Manor has pets as part of our home and pet visits organized by the Recreation Department.
There are no set visiting hours; however, consideration should be given to the resident's schedule. Family and friends are encouraged to visit.
For security reasons, the front entrances are locked in the evening. To enter, please ring buzzer on the right hand walls or enter by the back door.
We reserve the right to ask visitors to leave our facility if they cause a problem for the residents or staff. Overnight accommodation of guests cannot be done, however family members are welcome to stay if the resident is ill or requires palliative care. We will try to make family members as comfortable as possible.
Visitor parking is on the east side of the building. The main parking lot is at the back of the building. You are welcome to use both parking lots.
Please do not park in the main driveway, it is used for emergency vehicles and drop off and pick up only. Please do not block the front door.
Is there a phone I can use, if I do not have one in my room?
There is a resident/family phone in each building. In the main building, the 1st floor phone is located in the south corridor lounge while the 2nd floor phone is in the den. In the Special Care Unit, the resident/family phone is located on the 2nd floor in the library.(Please note that all resident rooms have telephone jacks.)
Where is the Resident and Family Information Board?
It is located in the main building at the south entrance as you walk in the back door. This board is used for sharing information within Rosewood Manor and community services.
May staff witness legal documents?
Staff members are not permitted to witness any legal document.
Am I allowed to give gifts to staff or volunteers?
Staff and volunteers are not permitted to accept gifts or money from residents, however donations may be made to the general staff fund. The administrator will accept these donations on their behalf, which are used for staff celebrations and recognition events.
May staff purchase or sell goods or services to Residents?
Staff members are not permitted to purchase or sell goods or services to residents with the exceptions of internal raffle tickets.
Where do I drop off or pick up mail?
Residents are encouraged to pick up their mail at reception. Mail for residents in the Special Care Unit will be kept at reception for family to pick up.
You may purchase postage and leave mail to be sent out with the secretary.
Yes. Our resident computer room is staffed with volunteers during specific hours to help residents with computer usage including email.
What happens if I take a vacation or go to the hospital?
The long term care program permits you to be away for thirty (30) vacation days in a calendar year. We need to know how long you plan to be away in order to prepare for your medications.
Acute admissions to the hospital is not counted in this leave, although you are still required to pay the basic rent for each day. A hospital stay which exceeds 30 days could result in the loss of your room. When going out always sign out and sign in upon return in the black binder at reception. Always sign out when leaving the building and sign in upon return. The sign out book for first floor is located on a table by the secretary.
You are required to pay the basic rent each day while you are away. If a resident wishes to take more than 30 days leave he/she will be charged the full per diem rate for each additional day.
I'd like to give a gift to the staff. Is this appropriate?
Gift giving is tricky in any situation, but especially at a nursing home. Lots of families want to show their appreciation by giving money or other gifts to caregivers.
Rosewood has a strict no-gift policy. We want to make sure all the residents are treated equally and the concern is the perception that a resident who is the source of gifts will be treated better than a resident who doesn't give or can't afford to give a gift.
There is a staff fund to which people can contribute if they feel so inclined. Also a letter of appreciation forwarded to the staff member and the administration staff is always appreciated.