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Living at Rosewood

Services Provided

The following services are available at Rosewood Manor.
Please click on each service to see additional information:

Medical Care
Each resident is free to choose his/her own attending physician. Rosewood Manor has a Medical Advisor, Dr. G. Koss, who works with the facility and the physicians to ensure that the Long Term Care Physician standards are met.
The Nursing Staff must be notified of all your doctor's appointments, x-rays, or other medical visits. All doctor's prescriptions must be given to our nurses immediately upon your return from your medical appointments in order to obtain the prescribed item through our Pharmacy. Medical and pharmacare cards are to be handed in on admission and will be kept on the resident's chart.
 
Pharmacy Services
Rosewood is served by Pacific Prescriptions & Medical Supplies.

A medication review is done formally every 6 months.

No medications are allowed in resident rooms unless a letter of variance is approved by the Physician, Medical Safety Committee and licensing. This includes both prescribed and over the counter medications. Medications are dispensed by licensed nurses as ordered by the attending physician. Advance notice is required when going out so that medications may be packaged for the resident to take with them.

Just a reminder that Christmas leave requires one week notification even if only going out for a meal.

Medications must be taken when offered by the nurse; they cannot be left at the dining room table or at the bedside.

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Nursing Services
Registered Nurses, Licensed Practical Nurses and certified care aides are available 24 hours a day to meet the care needs of each resident. The resident's primary nurse is responsible for the plan of care designed to help each individual regain and maintain the maximum possible degree of health. Should you need assistance, there are two call bells in your room, one by the bedside and one in your bathroom.

Your weekly bath or shower day will be assigned upon admission.

Physiotherapy or Occupational Therapy
Upon referral we can access these services through Long Term Care.

Podiatrist
A Podiatrist visits approximately every 6 weeks to provide foot care. Notices are posted prior to his visit.

Appointments are arranged through the Nursing Department. A user fee is charged.

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Hearing Clinic
Visits by a Certified audiologist, are arranged as required. 
 
Dental Care
A dentist visits the facility on a regular basis. Rates will be charged in compliance with established College of Dental Surgeons of BC guidelines. The dentist will bill you directly.

This Service Require written consent from Residents/Families.

Recreational Therapy
The Recreation Department provides a variety of individual and group programs designed to meet the social, physical, mental, emotional and spiritual needs of the Residents. The Recreation staff implements programs such as: exercises, sensory programs, competitive games, community outings, special teas, luncheons, crafts, discussion groups, entertainment, cooking, gardening and inter-generational programs.

Separate program calendars are designed for the main floor and the special care unit and are posted on each floor. A copy of each calendar is available in the monthly newsletter. Daily programs are posted and staff and volunteers provide room reminders and support. Program involvement is a personal choice and residents are encouraged to participate in programs they enjoy. You can access your family member's activity involvement or Rosewood's program calendars on Acticity Pro. Please contact the Recreation Manager for a personal access code. 

Residents who are interested also have access to email through our computer lab. The computer lab is supported by volunteers who are there to help residents with the technology.

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Volunteer Support
At Rosewood Manor we have an active community volunteer program. Our volunteers are students, family members, friends and seniors who play an important role in enhancing the quality of life for our Residents. Our volunteers, being of all ages and interests are successful at fulfilling a variety of roles such as: board members, social visitors, appointment escorts, shoppers and program assistants.  Megan Kinghorn, Manager of Recreation, coordinates Rosewood’s volunteer program.

Church Services and Communions
We recognize religion and worship to be an integral part of home and family life of many of our residents. Our program schedule includes services conducted by Church groups from the Richmond Community. Interfaith services, Bible Study, Hymn Sing and Catholic Communion are held once a week. Anglican Communion and United Church services are held once a month. Memorial services are held every 3 months. Social Visitors are arranged through specific churches based on a resident's religious preference.

Non denominational pastoral support is available upon request, through the Manager of Recreation.

Hairdressing and Barber Services
The "Looking Good" hair salon is located on the first floor, close to the dining room. Please arrange your appointments Tuesday to Friday. 

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Labeling of Clothes & Laundry
A one time cost of $40.00 is charged to the Resident's Comfort account to label all your clothes. 

Family should ensure that personal clothing are wash and wear (no dry cleaning services available). Laundry is done as needed (available to be done everyday if needed). Lost and found for resident clothing is available in the Laundry Dept.
 
Trust /Comfort Account
A trust/comfort account is set up for each resident on admission. This fund is set up so that the residents can take advantage and/or participate in the many services and activities that are offered without having to be concerned whether they have a lot of cash on hand. Government regulations have placed a limit of $250.00 per account. Any interest earned shall be used for the general benefit of the residents.
The secretary/bookkeeper sets up this fund and the Resident/Family can obtain a statement of transactions.

The monthly administrative fee of $35 will be charged to your trust/comfort account to cover the $10/month trust account maintenance fee and $25/month recreation/activity fee.

Shopping
Shopping service is available on a weekly basis for residents who are unable to go out or who have no family available. Orders can be placed at reception.

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Tuck Shop
The tuck shop is located in the main building on the first floor, between the dining room and living room. Candies, sundries and miscellaneous items are for sale.  Hours of operation are posted at the Tuck Shop. 
 
Housekeeping
Housekeeping staff provide daily cleaning (garbage removal, bathroom cleaning, floor cleaning and dusting) and a monthly thorough cleaning in resident rooms .
 
Nutrition and Food
Dietary department offers wholesome, attractive, nutritious meals and snacks. Food preferences are considered and alternatives are available where appropriate. An Asian alternative is available at lunch and supper. Special meals/events are held on a regular basis. Guest meals are available from the menu for an additional charge. The cost is $6.00 for lunch and $4.00 for supper meal-this will be charged to the comfort fund.  (The large meal of the day is served at lunch time.) A registered dietitian is available twice a week (Monday & Wednesday) to answer any questions you may have.

Respite Services
We provide respite care for clients requiring short term facility care. This service allows care giver relief up to 4 weeks at a time. This service is accessed through Richmond Continuing Care by calling 604 278-3361.

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